Tiscali moves customers to TalkTalk
Beginning January 7th one million Tiscali broadband and home phone customers will be automatically switched to TalkTalk as the takeover becomes finalized. As a result, some of these customers may see their bills increase up to a third.
Those who are signed into the Tiscali broadband only deal will be forced to pay ?19.99 per month instead of their current price of ?14.99. The customers were told in a letter that they could continue to pay the same lower rate if they agreed to take on the call package from TalkTalk but for some this would not be possible or even reasonable.
If a customer agrees to sign into an 18 month deal Guardian Money the consumer group found that the Tiscali call centre will drop the price of the contract down to just ?7.99 per month in an effort to keep customers.
On the other hand, TalkTalk stated that for the most part customers will not have to pay more once they change over but stated that the new prices would not be released until February. TalkTalk claims that the reason they are secretive over the pricing plans is because they want to write to their new customer base before releasing the package prices to the public.
Mark Schmid, a spokesman for TalkTalk stated that at the moment the company is busy reviewing all 50 tariffs that they have taken on along with Tiscali with an aim to make pricing fair to everyone including current TalkTalk customers.
