Small internet company beats giants in Which survey
Zen Internet topped the customer satisfaction survey conducted by Which magazine for the fourth year in a row for their internet services.
Zen Internet is an independent internet provider and scored five out of five in the categories of reliability, service, and speed.
The poll was conducted among members of the Which magazine who also assigned the company a three out of five stars in the value category despite the fact that the company has one of the most expensive internet services averaging about ?17.61 per month for most subscribers.
Overall the company received a score of 87% which compares to four of the largest UK ISP?s, TalkTalk, Virgin Media, BT, and Tiscali all of which scored under 60%. 02, BE, and Utility Warehouse fared better with scores over 80% as well.
Overall, Tiscali, Orange, and AOL did the worse with scores that were below 32% and received the recommendation ?don?t buy? from the magazine editors.
Zen Internet was also praised by the magazine for its excellent customer support stating that the company?s willingness to go the other mile for its customers, its reliability, and its customer support were well worth paying a few extra dollars for.
Which also commended Zen for its one month contracts which allowing customer?s flexibility when it comes to choosing their ISPs.
This is not the first time Zen Internet has received praise from the industry it serves, as the company has also won various accolades over the last few years including the PC Pro Best Broadband ISP award for the last five years in a row.
