Nearly 60% of users unhappy with broadband speeds
A new survey from ISPreview.co.uk revealed that currently 58.6% of people in the UK with broadband deals are not satisfied with the speeds they are receiving and over 52.2% of them would be happy to pay a little extra if faster speeds could be promised.
Editor of ISPreview.co.uk stated that with so many new faster broadband services such as BT and Virgin Media offering fast speeds current providers are disappointing customers y failing to meet the standards that they promise which is beginning to make a difference in the way UK customers view ISP’s.
Jackson added that with the new code of practice instituted by Ofcom hopefully customers will rate ISP’s better in the future if they are given adequate information in regards to the speeds they can hope to receive on a regular basis instead of advertising a high speed that comes attached to many variables that makes it hard to actually every receive and experience.
The same study also asked customers to choose what speeds they were supposed to be able to access on their broadband deals with over 52.7% of respondents answering that they were paying for 8Mbps of broadband speeds.
Interestingly enough, only 13.1% of the polling audience answered they paid for service that was 1 to 2Mbps with most answering higher meaning that the Government’s aim to solve customer discontent by mandating all speeds reach 2Mps by the end of the year may not actually be much help in getting the UK society online happily.
